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Manage E-mail Profiles

E-mail profiles are similar to mailing lists for a particular event, which supports one or more recipients and a custom e-mail template.

Accessing E-mail Profiles

1. Log in as a power user

2. Click the settings icon on the header menu

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3. Click on the "Email" menu item in the "Actions" section

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Defining a new profile

1. Click on "New Email Profile"

2. Define an e-mail profile name, and a list of e-mail recipients. Multiple recipients can be separated by a comma (,)

3. Choose an e-mail template using the dropdown. If you require a new template, please see Defining a template

Manage E-mail Templates

E-mail templates define the content for the e-mails that are sent to the defined profile.

Accessing E-mail Templates

E-mail templates can be accessed by clicking the "New Email Profile" button, and clicking the "Templates" link:

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Defining an E-mail Template

You can define one or more e-mail templates that can be leveraged for your alerts. Custom templates provide your users a meaningful e-mail alert that can empower them to take action on a certain alert.

1. Click on the "New Email Template" button (or to edit, click on the name of the template)

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2. The editor modal will appear and you may define your e-mail template. HTML is supported and you can define dynamic values by leveraging Smart Tags

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3. Once you have defined your template, you can associate it to an e-mail profile via the dropdown in the profile editor.

Smart Tags

Smart tags can be used in any e-mail template, remote command or 3rd party connector. A smart tag is a dynamic label that is altered based on the device that fired the event.

Smart Tag Description
{Criteria} Shows the criteria that fired the event.
{DeviceHID} Device HID
{DeviceName} Name of the device that fired the event.
{DeviceUID} Unique ID for a device.
{DeviceType} Asset type of the device that fired the event.
{Timestamp} Date/time when the event was fired.
{FullTelemetry} Full telemetry payload that caused the event to fire.
{TelemetryValue} Telemetry value that caused the event to fire.
{TelemetryName} Raw telemetry key that caused the event to fire.
{TelemetryDescription} Telemetry friendly name that fired the event.
{ThresholdValue} Value that the event was comparing against. Defined in the event configuration